FAQs

What materials do you use?

Our jewellery is crafted from high-quality materials such as brass with platinum or 18K gold plating, stainless steel, and 925 sterling silver. Some pieces feature our lab-cut cubic zirconia stones made from zirconium dioxide, which replicate the sparkle of real diamonds, giving our jewellery an extraordinary shine.

Each item will have the specific materials stated in its description. 

How do I track my order?

Once your order is shipped you will receive an email or text with tracking details. Please see our shipping policy for shipping times. 

How do I care for my jewellery?

For tips on maintaining your jewellery, please click here to read our jewellery care guide.

Do you offer custom or personalised jewellery?

Yes! We have a range of customised pieces. If you have a specific design in mind that isn’t on our site, please contact us at thebijoucollectiongj@gmail.com

How do I determine my ring size?

To learn how to measure your ring size from home, please click here.